Cancellation and Refund Policy
Please read our policies carefully before using our services.
-
GOODBOOKS TECHNOLOGIES PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation and refund policy.
1. Cancellations
- Cancellations will only be considered if the request is made within 7 days of placing the order.
- Cancellation requests may not be entertained if the order has already been communicated to the vendor or merchant, or if the shipping process has been initiated.
- Perishable items such as flowers, eatables, and similar products are not eligible for cancellation.
2. Refunds and Replacements
- A refund or replacement may be processed if the customer demonstrates that the quality of the delivered product is unsatisfactory.
- In the case of damaged or defective items, please report the issue to our Customer Service team within 7 days of receiving the product.
- The request will be reviewed and processed only after the merchant has inspected and confirmed the issue.
- If the product received does not match the description or image shown on the website, or fails to meet your expectations, you must notify Customer Service within 7 days of delivery.
- Our Customer Service team will review the complaint and take an appropriate decision based on the circumstances.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have implemented suitable measures.
3. Warranty Products
For products covered under a manufacturer's warranty, customers are advised to contact the manufacturer directly for any warranty-related concerns or service requests. We will assist with contact details if needed.
